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 FAQ:

Q 1:  I have not import anything so far. How can I trust you and order from you?

Re: VIKO has over 15 years experience of the staircase and glass railing.

Importantly, Lots of projects are worked with 500 customers included the builder, design, developer and the homeowner. 

The projects and the export files can be shown to you if need.


Q 2:  How to install the staircase and the railing? Any installer and engineer team come to install them on site?

Re: The shop drawings are provided with you before the production. 

Before the shipment our engineer team will assemble the staircase, then take the photos, video and mark them. 

The assembling pictures and the video can tell you how to install them. Sure VIKO engineer team can assist the installation on site if need.


Q 3:  Are you a factory or trading company? What is MOQ?

Re: We are the manufacturer of staircase and glass railing. No MOQ. Welcome to inspect our factory. 

It takes you one hour come here from Guangzhou airport and The Cation Fair in Pazhou.


Q 4:  What is the delivery time? 

A:The delivery time of the staircase is 25-45 days and railing is 15-20 days after the deposit received and shop drawing confirming.


Q 5: What is the warranty? If the goods are damaged  how can I solve when receive them?

Re: The warranty is 10 years if non-human damage, any of the damaged can be repaired and replace the new one.

The glass are packaged by the plywood in a safety situation. 

The treads and the stainless steel fittings are packaged by the pearl cotton and carton. 

If they are damaged, VIKO will replace with them free.


Q 6:  Do you have any certification?

Re: They are the ISO-9001 Quality Management and AS / NZS2208.

 

Q 7: What is your advantage and different with others?

There are 5 designer, 8 international sales, and 3 engineer teams.

VIKO team can free provide you with the CAD production drawing and 3D drawing for confirming every details. 

The wonderful engineers can solve the installation problem.

 

Q 8: How I can import? I have no cooperated with any shipper and logistics.

Re:  VIKO provides one stop solution of service included the order, the design, the production and the shipment. 

There are the forwarder who is the charge of the shipment to help the import even clear the customs. 

Easily order, Easily import, Easily install.  Just trust VIKO.


Tel: 0086 0758 8530690  Whatsapp/ Mobile +86 13929890549

Wing Zhu   very@veryhardware.com


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